FAQ
Collapsible content
What are the last days to place an order to ensure delivery by Christmas?
United States: Place your order by 11:59 PM PT on December 16.
Canada: Place your order by 11:59 PM PT on December 11. We will not ship via CA Post while the strike is active.
Important Note:These shipping deadlines are based on timelines provided by our carriers and are not established by Beautycounter. While we strive to ensure timely delivery, unforeseen delays with the carrier may occur. We recommend placing your order as early as possible to avoid disappointment.
What is the offer during the sale?
Please see our Terms and Conditions page for all updated offers.
Will there be a limit to how many of a certain product customers can purchase during this sale?
To ensure fair access for everyone, and because existing inventory is limited, customers will be limited to 10 units per SKU during the sale period.
Will returns be accepted?
All products purchased during the sale are final, and we’re unable to process returns or exchanges – thank you for understanding.
My item(s) were damaged/lost/stolen in transit, what do I do?
Complete this form and a member of our CX team will be in touch.
What is the expected shipping time frame for US and Canadian orders?
Orders shipped with Standard Ground delivery typically arrive within 5-7 business days after the order has been processed. For the most up-to-date delivery estimate, check the tracking number found in your shipping confirmation email.